Remind Participants to Return Statement of Health Forms Without Delay
Statement of health (SOH) forms required for life insurance benefit changes and additions made during annual enrollment were mailed directly to employees’ homes. Participants must return these required forms directly to MetLife at:
MetLife, SOH Unit
P.O. Box 14069
Lexington, KY 40512
Employees can also fax the SOH form to MetLife at 859.225.7909.
Benefits administrators can help avoid delays by:
- Reminding their employees to return their forms directly to MetLife
- Checking the status of employee elections by viewing the employee’s benefit profile.
What happens if a request is “closed for no action”?
If a request is “closed for no action” after the allotted window, NRECA will notify the benefits administrator through the Message Center. Participants will receive a letter from MetLife. The “closed for no action” update will occur if MetLife:
- Never received a completed SOH form from an employee
- Requested more information to support a submitted SOH and the information wasn’t received
Contact info for employees
If employees have questions about the status or determination of an already submitted SOH form or if they haven’t received SOH forms for their elected coverage changes, they should contact MetLife directly at 800.638.6420, prompt 1 for Statement of Health Unit, or email eoi@metlife.com.
Contact info for BAs
If you have questions about the SOH process, contact the Member Contact Center at 866.673.2299 or contactcenter@nreca.coop.