Participants Must Call to Use UnitedHealthcare Hearing

As announced previously, UnitedHealthcare (UHC) Hearing became a national hearing aid provider for the NRECA Medical Plan effective January 1, 2020. Some participants have been confused about how to use the service. To clarify, to use this national in-network provider of hearing aid services and products, participants must call UHC Hearing.

Note: UHC Hearing is another available in-network hearing aid option for medical plan participants. Other in-network hearing aid providers may be available depending upon a participant’s location.

Here’s how the UHC Hearing process works:

A participant calls UHC Hearing at 855.523.9355, TTY 711, from 8 am to 8 pm, Central time, Monday through Friday, to speak with one of UHC Hearing’s representatives about hearing aid services and options.

The participant either has a hearing test conducted by:

• One of UHC Hearing’s more than 5,000 accredited hearing providers nationwide
• Another hearing provider of his or her choice and submits the results online to UHC Hearing

The participant orders custom-programmed hearing aids in-store at the UHC Hearing provider location or by phone at home.

Hearing aids are delivered to the UHC Hearing provider location or to the participant’s home (within five to 10 business days for home delivery).

For in-store orders, a 45-day trial period, a hearing aid fitting and three follow-up visits, within the first year, are included. For home delivery, there’s a 70-day trial period and an additional cost for follow-up visits.

Participants can find out more about the service and products and connect with resources at uhchearing.com, but they must call to initiate the process with UHC Hearing.