Changes to MetLife’s Salary Verification Process

Effective November 1, 2015, MetLife is changing its salary verification process upon submission of a claim. Every year, NRECA collects salary data, which is used by NRECA to assess premiums for salary-based life insurance. If an employee receives a salary increase between when the data is collected and the employee’s death, MetLife will require proof of the increase by one of three methods:

1. The employee’s W-2 Form showing the increased salary
2. A print-out from the cooperative’s human resources system that shows the salary increase and its effective date
3. A copy of the notice that is given to the employee that shows the salary increase and the effective date

MetLife will continue to require a copy of the billing statement to show the employee’s life insurance premiums were paid up to the time of death. A newly revised life insurance claim submission checklist is available on the NRECA Employee Benefits website. MetLife also has a newer, more complete claim form for use beginning November 1 which will include this information. Claim forms are not available to co-ops until a death is reported.

Reminder: It is extremely important that beneficiaries’ information and assigned percentages for each plan an employee has is updated in the NRECA systems. This is also extremely important for your retirees. It is a good practice to add this as a reminder to Annual Enrollment.

If you have questions, call the Member Contact Center, Monday – Friday, 7 am to 7 pm CT, at 866.673.2299 or email contactcenter@nreca.coop.