CVS/caremark Platform Upgrade and Health ID Card Changes

On August 1, CVS/caremark upgraded its claims adjudication platform to better process participant pharmacy claims. As part of the upgrade, pharmacy plan participants’ pharmacy group, BIN and PCN numbers will change, effective August 22, 2015. Any health ID cards issued on or after August 22 will have the participant’s new pharmacy group, BIN and PCN number. Because the existing pharmacy group, BIN and PCN numbers will continue to work, temporary health ID cards printed from the Employee Benefits website under My Insurance > Download a Temporary Health ID Card on or after August 22 will not feature the new numbers until they request a new health ID card or changes to their plan necessitate a new card be issued.

CVS/caremark’s pharmacist help desk phone number is also changing with to the platform upgrade, but the existing help desk phone number will forward calls to the new phone number.

The changes should not affect participants.

If you have questions, call the NRECA Member Contact Center at 866.673.2299 from 7 am to 7 pm CT, Monday through Friday, or email contactcenter@nreca.coop at any time.