Coming Soon: New, More Secure Log-in Process for Cooperative.com

During the first week of October, NRECA will implement a new, more secure registration and log-in process for cooperative.com and the Employee Benefits website.

The new streamlined process reflects enhanced security protocols designed to better protect sensitive participant benefit data. This upgrade eliminates the “request access” form used previously by new registrants while providing a user the ability to self service if they forget their password and need to reset it.

Benefits users (such as benefit plan participants) will now be required to establish  a verified email address along with a multi-factor authentication method (text message, voice call, Google Authenticator app or security question). The website will guide users through the authentication steps.

If a user has not used the Employee Benefits website since August 2018 or if they do not have a verified email address associated with their account, they will be required to verify their email address or re-register their account with a verified email address and establish a multi-factor authentication method.

To assist in making your cooperative’s benefit plan participants aware of this change, we have created a template email message. This content can be adapted to any platform that works best for your co-op’s preferred communication methods. Additionally, there will be text on the cooperative.com log-in page alerting users to the change in the registration and log-in processes.

For individuals experiencing problems logging in to the Employee Benefits website, please contact the Member Contact Center at 866.673.2299. Representatives are available Monday through Friday, 7 am to 7 pm, Central time.

Note: users who do not have NRECA employee benefits will experience a similar upgrade to the registration and log-in process.