Website Security Requests Now More Transparent

While the process for submitting requests for benefits administrator access (or a change in access) to the NRECA Employee Benefits website remains the same, requestors will now receive a confirmation and any necessary updates on the request’s status via email. This change provides requestors with greater transparency as to the status of their request as well as an easier way to identify that request if they reach out to NRECA.

Beginning the week of August 30, individuals requesting benefits administrator access to the website will now receive an email from NRECA IT Security with a request identification (or “ticket”) number confirming the request has been received and is being worked on. No further action is required of the requestor at this time. However, if NRECA needs additional information to complete the request, the requestor will receive an additional email with the request’s identification number outlining the information being requested. The requestor simply needs to respond to that email with the requested information. Finally, once the request has been completed by NRECA, the requestor will receive an email indicating the request has been completed and the necessary access granted or modified.

Each email will provide an email address and a phone number for the NRECA IT security team to assist with any issues or questions. Be sure to reference the identification or ticket number if you make a phone call or send a separate email. If you have any questions about this change, please reach out to the Member Contact Center at 866.673.2299 or contactcenter@nreca.coop.