New Cooperative.com Registration and Log-in Processes Now Live

Recently, we let you know that the registration and log-in processes for cooperative.com were being updated to better protect participant benefit data. The new process rolled out on October 5, 2019.

Benefits users (such as benefit plan participants) will now be required to establish a verified email address along with a multi-factor authentication method (text message, voice call, Google Authenticator app or security question). The website will guide users through the email verification and authentication steps.

Users who need to validate an email address will receive emails from donotreply@cooperative.com. You may need to speak with your co-op’s IT department to ensure messages coming from this address don’t get caught in any spam filters or other security protocols that would otherwise prevent emails from this address.

For individuals experiencing problems logging in to the Employee Benefits website, please contact the Member Contact Center at 866.673.2299. Representatives are available Monday through Friday, 7 am to 7 pm, Central time.